FAQ

Where's My Pin?

All items shipped within one week of purchase unless otherwise stated. All items ordered with a pre-order pin will be shipped when the pre-order pin ships. Memento Mori Goods is not responsible for incorrect addresses supplied by customers. We will not ship another pin if you made an address error. We are also not responsible for any errors made by the USPS. If an order is returned to us from USPS we will refund the purchase price but not the shipping amount. Stuck tracking numbers, or reporting package was delivered? Please call USPS. For international orders please allow ample time before contacting us for a suspected lost package. International orders are taking up to three months to be delivered.


Don't Lose Your Pin!

Memento Mori Goods pins come with "Military" Style backs or Rubber backs. They are not guaranteed to be the most secure backs. You can purchase Locking Backs or the Locking backs with keys which are the most secure. Both are available in the shop. Memento Mori Goods takes no responsibility for a lost pin. PLEASE NOTE: Familiarize yourself with the operation of the locking backs before you commit to wearing the pin. Once you have these backers correctly in place do not alter or touch the back. Pulling or tugging it will disengage the lock. Memento Mori Goods is not responsible for loss due to improper use of locking backs.


Secure Your Patch!

Please use caution when adhering your Iron-On patches. Use a low heat and place a clean pillowcase or towel on the front of the patch and iron over the patch until the adhesive has adhered. We recommend you attach the corners with thread to be extra sure the patch stays put. Memento Mori Goods is not responsible for lost patches.


Price Adjustment Policy

If you purchase an item in the shop and shortly after it goes on sale we do not offer price adjustments.


Refunds on Wearables

We accept exchanges for items with fit issues within 3 days of receipt, provided replacement items are in stock. The item/s must be in unused, unworn and unwashed condition. Original and return shipping Charges will not be refunded. Due to the custom nature of our hoodies there will be no returns or cancellations accepted.


Customs Fees

The charge your country places on its mail comes from your government. There is no way to control it. If you refuse or do not claim your package the cost of the items will be refunded to you but not the shipping. Please don't ask us to lie on our packaging. That's mail fraud and we're not going to do it.


Free Planchette Pins

You'll recieve a free Planchette pin when your subtotal is over $35/$50. Shipping and taxes do not count toward that amount. In order to recieve both colors you will have to spend $85+.


Sorry, No trades or freebies.

No, Sorry, We are not interested in "sponsorships", or faux-"collaborations" or sending you free items because you asked nicely. You'll just have to get our items the old fashioned way (buying them with money). Got a real collaboration idea? Hit us up: MementoMoriGoods@gmail.com